Last updated: October 3, 2026
Who handles your information
The service operator is identified on our About page. For privacy questions, use the contact methods on our Contact page.
Information from a website visit
This website does not include a booking form, account registration, advertising tags, analytics scripts or online payment processing. Our hosting provider may process technical information such as IP address, requested URL, browser details and timestamps to deliver and secure the website. A private preview may use platform sign-in and session cookies.
Information you provide when contacting us
If you contact us, we may receive your name, phone number, email address, service area or address, property details, preferred appointment and enquiry or complaint. We use only the information needed to respond, prepare a quote, arrange and deliver cleaning, handle changes or concerns, and maintain necessary service records.
Sharing and marketing
We may share necessary appointment information with the cleaning team assigned to your home and service providers that support communications or lawful recordkeeping. We do not sell enquiry information. A service enquiry is not consent to unrelated promotional calls or messages. Any optional marketing requires an appropriate permission and a way to opt out.
Retention and security
We retain information for as long as needed for the enquiry, service, dispute handling and applicable recordkeeping duties. Reasonable access controls are used for booking information; no transmission or storage system can be guaranteed completely secure. Avoid sharing sensitive information that is unnecessary for cleaning.
Your requests
Contact us to ask about the information we hold, request correction or deletion, or withdraw optional marketing permission. We may need to verify that a request relates to you. Some records may need to be retained for lawful obligations or unresolved disputes. Rights and available procedures depend on applicable law.
Other websites and updates
Other websites have their own policies. If our data practices change, this page will be updated before the new practices are introduced. We do not knowingly solicit children’s personal information; bookings should be arranged by an adult authorized to arrange access.