Last updated: October 3, 2026
How to request a change
Contact us through the booking phone number or email shown on our Contact page. Provide your name and appointment details. Ask for confirmation of a cancellation or new appointment time; a requested change is not automatically accepted.
Before cleaning starts
You can cancel before work starts without a cancellation fee. Any prepayment for cleaning that has not been delivered is refundable. Rescheduling depends on team availability and may require a revised quote if the scope changes.
If we cannot provide the service
If we cancel or cannot provide the agreed cleaning, you can choose to discuss an alternative appointment or request a refund of the amount paid for undelivered work. No refund is replaced with a credit unless you agree.
After work has started
If you ask the team to stop, payment may be due for agreed work already completed. Any amount prepaid for remaining undelivered work is refundable. We will explain the calculation. Additional charges cannot be added without your agreement.
Cleaning concerns
Contact us as soon as practical if agreed tasks were missed or you are unhappy with completed cleaning. Describe the issue and, if helpful and safe, provide relevant photos. We review the agreed scope and work delivered, then discuss an appropriate correction, repeat visit or refund where warranted. A particular remedy is not guaranteed before review, and your statutory rights remain unaffected.
Refund processing
We confirm the amount and method when a refund is agreed. Refunds are made to the original payment method where practical, otherwise by an agreed secure method. Bank and payment-provider processing times may vary; an expected timeframe is provided when the refund is arranged.
No online payments
This website does not take payments. Any deposit or payment arrangement must be explained and accepted before the booking. Never send full payment card details through an unsecured message.